1. Information We Collect
We collect information you provide directly, including your name, email address, profile information, and payment details. We also collect usage data such as pages visited, features used, and interaction patterns to improve our service.
2. How We Use Your Information
- To provide and maintain the Vyralyn platform
- To process payments and manage subscriptions
- To send notifications about your account and activity
- To improve our services and develop new features
- To detect and prevent fraud and abuse
3. Data Sharing
We do not sell your personal data. We share information with third-party service providers who assist in operating our platform, including payment processors (Stripe), cloud infrastructure providers, and communication services. These providers are contractually obligated to protect your data.
4. Data Retention
We retain your data for as long as your account is active. When you delete your account, your personal data is removed within 30 days. Some data may be retained longer for legal or regulatory requirements.
5. Your Rights (GDPR)
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability (export your data)
- Withdraw consent at any time
To exercise any of these rights, visit your account settings or contact us at privacy@vyralyn.com.
6. Cookies
We use essential cookies for authentication and site functionality. With your consent, we may use analytics cookies to understand how you use our platform. You can manage cookie preferences at any time via the cookie consent banner.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), secure password hashing (Argon2id), and regular security audits to protect your data.
8. Contact
For privacy-related enquiries, contact our Data Protection Officer at privacy@vyralyn.com or write to us at our registered office address.